As shared on the recent Participation Call, the Participation ‘Team’ is starting to work in heartbeats – mirroring the success of the Mozilla Foundation Team working ‘agile and open’. We just completed our first heartbeat, which included evaluation of the Heartbeat process and the new tool we’ll use to bring community into the center.
As you can see from the Heartbeat ‘life cycle’: Demo is an important milestone of evaluation and measurement prior to starting the next one. Like the Webmaker team, we will be inviting contributors, and streaming our Demos on Air Mozilla. ‘Hearbeat #1 was about finding our feet in the process, so we apologize that demos for this cycle will come in the form of a blog post – but also hope you’re excited as we are about the potential of working, collaborating and demoing in the open for the next cycle.
For Heartbeat project on our team we asked the following questions for Demo:
- What did we do and why?
- What was the impact?
- What was learned?
- What are the next steps?
Our call went well over one hour, and so I am providing the TL;DR version of Demos.
Establish a solid Heartbeat process for Participation
We established our process for this first heartbeat, built out user stories (contributor, team and project), evaluated the Mozilla Foundation tool, and others to ensure our decision was informed. Emphasis on leveraging the ‘open-ness’ of the Heartbeat tool, while improving and building better efficiency for project management by leveraging Github and Github issues.
Mark and Brian had a good discussion with community member Mak on the practicalities of rolling out a distributed leadership model that will empower the already strong community as it evolves. We set dates for a community meetup (5-7 June), and talked how the community and the Participation team will be supporting the Webmaker campaign kicking off in Bangladesh soon.
Working on betterment of planned community surveys to measure community health. Thanks to collaboration with the Metrics team and improved hypotheses, questions are improving to get better and more relevant answers. Plan is to go live by the end of the week. This is especially important in with recent changes to Regional Leadership.
Collected information about existing processes, assets and products relating to events. We don’t have a consistent way to measure events yet. We drafted a survey, an agenda template and a document that explains the template for re-usability. We have a busy May and June filled with meetups where we can test out new things.
External Expert Engagement
This project was about identifying organizations outside of Mozilla who are doing incredible things with participation. We were especially focused on not the typical ‘big players’, or those who can’t be seen from silicon valley. We will be reaching out to the community and preparing them to identify and interview local orgs. Might be able to tie Marketpulse interviewing course into this effort. We are also building a Participation advisory board for well-known experts in participation, who we’ll be inviting to the Whistler work week in June.
Firefox OS in Africa
Started the ball rolling for participation experiments in Africa. SUMO workshops, intro to SUMO and internships at Universities + Firefox OS launch and Webmaker Club initiative.
Initial impact was great, lots of momentum around Firefox OS, positive reception to workshops, and a re-energized Mozilla Senegal. Timing matters, more time to plan in advance would be good, especially across initiatives.
Marketing approach Android: India
We used some time during the recent Indian community meetup to get ideas on what a product focused approach on Firefox for Android could look like in India. During a short workshop, we explored the product positioning, opportunities, challenges, and developed a series of personas that could be users. The next steps will involve exploring what a detailed set of experiments could be for this product in India.
Version 2! New release of App for collecting competitor phone data. Coming soon: release of supporting educational content, and refresh of existing training materials, supported by thoughful participation design and a new community manager , Akshay onboard (yay!). Work and planning to launch a 4 week participatory course ‘Interviewing User’ on the horizon, thanks to involvement of market research experts at Mozilla. Challenge compiling with communication channels in target markets.
Setup a participation infrastructure stack on AWS to meet our user stories for developers, community and support team. We can deploy in ¼ of the time a new or newer version of an app. We learned that we can solidly build on best practices gathered within Mozilla, while working with volunteers in the open.
Leadership Workshop – India Community
We tested an Actions to Impact workshop just last week at the Mozilla India Taskforce Meetup, many volunteers seemed to find the leadership workshop very useful, and used it throughout the weekend. Still to capture notes on leadership and capture the workshop facilitator’s guide.
Conversation between Rosana, William and Brian, as well as Reps team. Presented slide deck outlining the hypothesis for helping shape what comes next.
Support External Comms of Firefox OS (Global Communications Group)
We want to better support communications, announcements about important issues in Mozilla, and make them more valuable for community, as well as a way to collect feedback. We recorded as many channels as we could, people saw many uses for this list and were enthusiastic. We learned that communities are more fragmented than we thought, lots of groups using lots of channels so communicating centrally is especially difficult. Also identifying NDA is challenging and complex. Volunteer members of this team doing a fantastic job.
Volunteers at Whistler
Spoke with 25+ team leaders to get them thinking strategically about who they invite, which came with a letter from Chris Beard. Wrangled a final list. 98% are now booked for travel. Many hands make great work, a team effort with Brianna, Francisco and Brian. As a result of this, teams are thinking of volunteers in more strategic way and reasons behind invitations are clearer to all of community. We will continue to work on a plan for workweek & volunteers.
Tracking Experiments – Participation Lab
This project is two-fold: creating a system to bring experiments currently going on in the organization into the ‘Participation Lab’, and also tracking the experiments in a way that is beneficial to all. We are currently tracking 10 experiments, 7 focused and 3 distributed. People (Community and Staff) appear to feel supported, optimistic and grateful to have monitoring and support in goals, hypothesis and assistance measuring success. We will continue to track and offer support to move these along to their goals during the next heartbeat.